Healthcare
TRICARE Overseas Program Prime Remote (TOP Prime Remote) is the common medical plan among service members and their dependents stationed in Australia. You can enroll in this plan upon PCS arrival.
For more information visit
www.tricare-overseas.com.
To see Australian medical support services go to:
https://yokosuka.tricare.mil/Health-Services/Australia-Medical-Support-Services
Network Provider
Network Providers are familiar with TRICARE processes. They offer a cashless/claimless service and make your experience
easier by avoiding the Pay-and-Claim method.
•International SOS Australia:
•E-mail: Tricaretsn.top@internationalsos.com
•TOP Pacific Call Centers:
For Customer Service, enrollment, or provider assistance: +61 (0)2 9273 2710
Toll Free: 1-800-283 71
For emergent care or medical assistance: +61 (0)2 9273 2760
Toll Free: 1-800-683 925
Email:
tricaretsn.top@internationalsos.com and Tricare Overseas
tricareoverseas@top.internationalsos.com
Emergency Care
If you are in a medical emergency and require immediate medical attention,
please call triple ZERO (000)
There are a range of services available to provide support and immediate response to people in crisis or in need of urgent
medical care. These include:
•Emergency medical care;
•Emergency medical transport;
•24-hour telephone counseling, advice and referral services;
•Individual and family crisis assistance; and
•Psychiatric or drug-related emergencies.
Hospitals
If you require hospital treatment, you have the option of either a public or a private hospital.
**In the event of the need for urgent or emergent care, seek treatment first and when stable and able, call ISOS for authorization for treatment.**
For non-urgent and ongoing health issues, Australians visit their General Practitioner (GP) who may then refer you to more appropriate services and specialists if required. Please contact International SOS for all your healthcare needs while in Australia. International SOS will advise you on the most appropriate TRICARE Network Provider and issue an authorization for your cashless and claimless service. Please note that all pediatric care is via the GP within Australia. If your child needs to be seen by a pediatric subspecialist your GP will give you a referral letter to a specialist which you can forward to International SOS to assist you in finding the correct Network Provider.
For all your healthcare needs, including healthcare finder assistance and authorization you must call International SOS. If an Authorization is not obtained for care you will need to pay a claim and possibly be charged a point of service fee of 50% on your claim.
Pharmacy
Pharmacies or Chemists sell over the counter medication (drugs) as well as medications prescribed by a doctor via a prescription or script. Please note that some drug names may be different to what you are used to in the U.S. All pharmacy is on a pay-and-claim basis.
Dental
Active duty members and their families have dental coverage through United Concordia.
Visit
www.uccitdp.com to find dental providers in the area.
Plans Available:
•Active Duty
•Dependent care